Communicate FAQs

Communicate uses a set of standards, policies and services that enable simple, secure transport of health information between healthcare participants (e.g. providers, labs). This can include communications such as summary care records, referrals, discharge summaries and other clinical documents in support of continuity of care and medication reconciliation, as well as communication of laboratory results to ordering providers.

Yes. An account can be set up and used by an individual user or an account can be set up as a shared account multiple users, all of which have access to the email account.

Yes! You will receive a notification that you received a message to the email account that you registered with.

Best Practice is to ask the recipient for their Communicate email address. However, if that is not available, within the NDHIN Provider Directory, you can click on 'Show Provider Search'. The details will identify the organization and location of the highlighted person.

A minimum of 8 characters that includes 1 uppercase letter and 1 number.

Yes!

Communicate will timeout after 30 minutes of inactivity, although, it may be sooner dependent on your own organization’s security policy.

No, all messages must be sent from a Communicate address to a Communicate email address. This ensures that all messages are encrypted and secure.

 A good place to start when deciding who to exchange with is by looking at your fax list. These are all potential exchange partners. If you identify a partner that is not participating, encourage them to sign up or let us know and we can contact them.

Yes. The current size limit is 10MB.